April 2, 2009

April 1, 2009

Mar 27, 2009

Mark brought solutions, ideas and good advice. He went above and beyond,
not just waiting for me to ask for a fix, but making suggestions on how to
speed processes and simplify my work flow. He's all about efficiency and in
my fast-paced business that's everything to me. He has made my life so much
easier and more productive. He's saved me tons of money on programs and
services I was paying for before that I didn't know were available on the
internet for FREE.

What Mark brings to the table I would have never even thought to ask for.
Things like auto-typing, which allows me to enter a key word and have a
whole paragraph or more written automatically. I use this for all kinds of
repetitious things, like writing real estate contracts & addenda, letters,
emails, etc. He set me up with auto indexing to speed finding any file or
program on my computer instantly. He set up my home office giving me access
to all of my work files from home. I have my laptop, my home desktop and my
work computer all synchronized with each other. Before Mark I didn't even
know that was possible. From any one of the three computers I can save work
that will be immediately available to me from either of the other two
computers without having to dial in. It's INSTANT. He created an online
shared file where I can save anything I want to share with my staff in the
office even if I'm at home, and vice versa.

Best part -- the support is constant. With his remote support service he is
always available to me. Remote support allows me to give him access to my
computer within seconds. This is great anytime I need him to see or do
something/troubleshoot something on the computer for me. No more setting
appointments and waiting days to get someone out to fix something. Remote
access gets things done on the spot.

And here's the icing on the cake -- his fees are LESS THAN HALF what I was
paying the other IT professionals. His knowledge is MORE THAN DOUBLE. He's
the smartest, savviest computer genius I know. I would never refer anyone
else!

With sincere gratitude,

Julie Powers
Chino Hills, CA

Mar 10, 2009

After dealing with a well known computer company on the phone for 6 hours plus when our computer crashed, no way was I going to spend another 6 hours on the phone when less than a month later our computer advised us that we had a virus... the computer sat there for about a week.

Well I just happened to be at the right place at the right time. My son's school was hosting a Career Day, Geek Matrix just happened to be there. When I found out that he dealt with computers, I literally ran out the door asking him for help. Wow I thought, finally someone who we can talk to in person. He is very knowledgeable and knew exactly what I was talking about. I contacted Mark, later that evening and he advised me that he would come out to our home to pick up the hard drive.

He came to our rescue, fixed our computer making us all happy that we have now found a reliable person to help us out whenever he is needed. Like I mentioned before, he knows his stuff and I would highly refer him.

Mar 05, 2009
Hi Mark,

Thank you SO SO much for helping me restore my computer to working condition. I spent the whole day trying to figure out how to make my internet explorer work correctly; I couldn't get any work done all day. But you took the time in the evening to talk me through it within minutes. I feel silly I didn't call on you sooner. You even helped me figure out a safer, more effective browser than Internet Explorer and I am flying around on the internet better than ever. I was seriously about to pull out all my hair until I called you....Thanks again!!

I'll definitely be calling again if I have any more problems...

Mar 19, 2008
I am a full-time graphic designer with a B.S. in Design. Sometimes I come across technical problems within Photoshop and Illustrator that even with four years of training, I can't solve. I always contact Mark the minute I realize I can't solve the problem myself, and have never had to go any further.

Mark has helped me alter photos, change backgrounds, convert raster images to vectors, adjust levels and curves within photos, restore damaged photos, create very specific and complex text effects- just to name a few of the predicaments from which Mark has saved me.

It seems that there is no problem too complex for Mark to solve. The most beneficial part of contacting Mark with my technical problems is that he doesn't just solve them: he shows me the techniques so that when I come across a similar problem in the future, I'll have the tools to solve it myself. His level of technical knowledge is matched only by his level of patience. He is always willing to help me, and is always patient enough to walk me through the solution.

There have been many times during which I don't know what I would have done if it hadn't been for Mark's help. I will continue to work with him far into the future, and will recommend him to anyone who has technical computer issues of any kind.

Katie Stein
Paradise Valley, AZ

Mar 9, 2008
Hi Mark,

Thanks for getting my computer back on line, I really appreciate all your hard work and sorry it took so long. Everything seems to be working fine now with the limited knowledge I have.

Could you tell me again the web site that you were using that brought up pictures, etc., something Tube!!!

Thanks again for your help, I will spread the word.

Kay Wetzel
Paradise Valley, AZ

Nov 17, 2007
Mark…

I would like to thank you for your help in recovering the information
from my laptop.  With your information and the programs you installed, I have been able to recover my screen savers from my laptop, and have used the techniques you explained to begin saving my photographs, which are invaluable to me. The new programs are terrific time savers and organizers, and has streamlined communication with my clients.

Thank you again for helping me get back on track, and for the peace of mind it has given me.

Julie VanOrmer
Scottsdale, AZ

Nov 6, 2007
I am impressed with Mark Caswell's enthusiasm, communication skills and professional demeanor. His knowledge of computers is over the top and he has taught me a great deal about computers. Mark has always been very reliable, dedicated to figuring out the problem and has not hesitated to be there when I have needed his help. Mark has always made things as easy as possible for me to understand since I am not computer savvy; it has been nothing but the best experience.

I appreciate everything that he has done for me and will continue to call upon him for support in this area.

Sherry Edwards
Scottsdale, AZ

Nov 2, 2007

Oct 20, 2007
As an independent business man I rely on my computer to work properly, and effectively every day. One afternoon, I opened my Outlook and received an error message that I could not decipher.

I was very frustrated as I had several clients that I needed to get documents to before the end of the business day. If they did not receive these, not only would time and money be lost - but my reputation as a reliable person.

I called up Mark Caswell, and he came over within a short period of time. He was able to correct this issue using his computer skills that were far beyond my own. I was able to use Outlook to get the documents out on time, and saved a lot of hassle.

It was 100% worth the small fee that Mr. Caswell charged, I would have paid double to get things working again within this very tight timeframe.

Thank you Mark!

Jason Miller
Phoenix, AZ

Oct 7, 2007
Mark Caswell, you know your stuff! Any question and/or issue I ever have with my computer I know I can count on you. I am glad I found you as my new computer oriented diamond in the rough. I really did appreciate you taking time out of your night a couple of weeks back and remotely taking control of my computer fixing the issues I experienced. You truly are easy to work with and the time you spent working on my computer was invaluable to me. You truly are easy to explain issues to unlike the other computer technicians I have dealt with in the past who speak way above my level of computer lingo. If I ever come across anyone needing help with any computer issues you are #1 on list to recommend.

Thanks, again, for all your help.

Phil Naftolin
Scottsdale, AZ